What is Personal Information?
Personal information means information or pieces of information that could allow you to be identified. Personal information shall include but is not limited to: name, address, telephone number and e-mail address. Opticon will never collect “sensitive” personal information such as information pertaining to racial or ethnic origins, political or religious beliefs, health, and sexual orientation.
What Personal Information do we Collect?
Opticon collects personal information about you from a variety of sources, such as:
Information Opticon collects directly from you
This is the personal information you provide Opticon when using our Services. For example when you create an account or when you purchase a service from us. This type of information may include your (user) name, postal address, telephone number, e-mail address, billing information and other content you submit to our websites and any other information you provide voluntarily to us.
Information Opticon collects from you when using our services
When you download our application to your mobile device we may also collect information that you provide for example when you request information. We also automatically collect information through our Services. This type of information may include advertising ID or a similar identifier, information about your mobile operating system and the way you use the application. Furthermore, our mobile applications may collect information about your actual location from your device if you consent to the collection of this information.
Information Opticon collects from other sources
Opticon may collect information from other sources if you have given permission for that information to be shared. For example information from public databases and marketing companies. This type of information may include your name, postal address, telephone number, e-mail address, household information, consumer and market research data, purchase behaviour and preferences and information about your lifestyle, such as your hobbies and interests.
How We Use Your Personal Information
Opticon uses the personal information it collects from customers as part of its customer database and to provide customers with targeted information and offers. Opticon may use your personal information to operate its various Services, for Opticon specific customer research, to fulfill purchases by you, to provide any other services you have requested, to address quality complaints that you submit, and to provide online product support. Your personal information also may be used to communicate with you regarding your account(s) with Opticon.
We also may use your e-mail address to respond to incoming service and support requests from you, to collect customer feedback, to conduct satisfaction surveys, to offer promotions to you, and to send other service informational mailings. Your personal information may be provided to a courier or freight forwarder in order to fulfill an order you may have requested from Opticon.
Disclosure of Your Information
Sharing of Personal Information
Personal information may be shared with Opticon affiliates pursuant to the service contracts between them to better service Opticon’s customers. However, any affiliates with whom your personal information is shared will be subject to agreements to maintain the confidentiality and security of your personal information.
To measure our visitors’ interest in and use of various areas of our Services and the various programs that we administer, we will rely upon aggregate information, which is information that does not identify you, such as statistical and navigational information. With this aggregate information, we may undertake statistical and other summary analyses of our visitors’ behavior and characteristics. Although we may share this aggregate information with third parties, none of this information will allow anyone to identify you, or to determine anything else personal about you.
Storage of Personally Identifiable Information
The collection, use and disclosure of personal information collected through our Services is safeguarded by technological and organisational security measures with the objective to protect the personal information against loss, misuse and unauthorised access, alteration, disclosure or destruction. These measures are continually improved in line with technological developments.
In particular: (i) we encrypt many of our Services using SSL (ii) we review our information collection, storage and processing practices, from time to time to guard our systems against unauthorized access, and (iii) we restrict access to personal information to our employees and all other parties we work with, who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
We will not retain your personal information for a period longer than necessary to fulfil the purposes for which it was collected for, unless we have to keep it for legitimate business, tax or legal purposes.
Your Privacy Rights
You are entitled to know whether we hold personal information about you and, if we do, to have a copy of that information. Furthermore, you have the right to data portability and you can request Opticon to correct, update or delete your personal information in our records and/or inform us about any misuse of your personal information.
In the case of electronic direct marketing, Opticon will provide you with a method to opt out of receiving further marketing materials or with a method to opt in.
You can also delete or change the privacy settings of your account by logging in to your account and accessing your “personal settings”.
You can opt-out of the collection of your personal information by our mobile application by deleting the application entirely from your device. To uninstall the application you should use the standard uninstall process of your mobile device. However, please note that Opticon will retain any previous usage information collected from the application for legitimate business purposes, such as to ensure of proper functioning of our Services.
Should you need to change or remove your user name or password, contact us through the website form posted on www.opticon.com or directly as further outlined below.
If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We encourage you to keep your personal settings and personal information at all times current and complete.
Accuracy of Personal Information
We take all reasonable steps to insure that your personal information is accurate, up-to-date, complete and relevant.
Access and Rectification
Upon written request, Opticon will inform you of the existence, use, and disclosure of your personal information and will give you access to that information. When requesting access to your personal information, we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide the personal information that we hold about you.
Opticon aims to keep the personal information as accurate and up-to-date as possible. If you would like to correct, update or delete the personal information you have supplied to Opticon, please contact us as set out below.
Third Party Web Sites
Children under 16 years of age are required to obtain the express permission of a parent or guardian before submitting any personal information to the Services. We encourage parents to supervise their children while online.
What are Cookies?
A cookie is a small data file that your browser places on your computer or mobile device. The next time you visit the same website, cookies ensure that your device is recognised. They are used for several different reasons, such as:
• Remembering your preferences
• Providing you with content tailored to your interests
• Assessing how our website is used to improve the overall user experience
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your computer when you have gone offline, while session cookies are deleted as soon as you close your web browser.
The Different Types of Cookies
Cookies can be categorised by the role they fulfil on our website:
• Functional cookies are essential in order to enable you to use and move around our website and to ensure that our website functions properly.
• Analytical cookies are used to collect information on visitor behaviour (e.g. the pages you view most often) to optimise the usability of the website.
Because of how the internet and how websites work, it’s possible that we may have missed a cookie that is placed by a third party on our website. If you happen to find one that isn’t listed above, then please let us know.
How do I Reject and Delete Cookies
You can use the settings within your browser to control the cookies that are set on your computer or mobile device. To learn more, please look at the cookie settings available in your specific web browser(s). The links below will take you directly to your browser’s manual.
• Google Chrome
You may also visit www.youronlinechoices.eu for details on how to remove cookies of specific parties and for further information on cookies generally.
However, please be aware that cookies are important to many aspects of the website. If you set your browser to reject cookies, you may not be able to enjoy all of the features of the website.
Law and Jurisdiction
Any complaints about the processing of personal data can be submitted to the Dutch Data Protection Authority. You can find more information about filing a complaint at the website of the Dutch Data Protection Authority (https://autoriteitpersoonsgegevens.nl/nl).