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In the more recent years there is a significant drop in regular mail deliveries and an explosive increase in parcel deliveries. This generates a fierce competition in the postal industry compelling organizations to commit to their public service obligation. This requires a custom process with high service levels to meet the customers wishes:
Supply chains need to be transparent, so it is easy to monitor products and information at all times. Visibility should also include regular scanning of products, from entry throughout its whole route up to customer delivery.
The creation of a data-integrity culture and standardization processes are essential. It is about quality of information and making sure all data, numbers, sizes, and locations are reliable. Lean methods are required as with millions of transactions per week, even a 1-2% gap or omission in information can be disastrous and dissolve profit-margin.
Companies who put the customer at the heart of what they do are 60% more profitable, and this type of thinking should be part of the company’s culture and strategy.
Online retailers today offer a greater variety of choice beyond the traditional products. This, combined with the increased volumes, brings in the need for automation of sortation and processes. Automation has become a pre-condition, not a nice-to-have, in a world where sorting systems, robots and smarter material handling equipment use barcodes, QR codes, RFID and scanners of all kinds to trace packages. Automation creates visibility for customer-service employees and managers alike.
Supply chain visibility, data integrity and integrated automation systems in a customer-centric culture with happy employees are key enablers for a positive customer experience. The magical chemistry between operations excellence, culture and customer service will allow your business to grow.
Opticon developed compact, ergonomic barcode companion scanners for the postal industry which are highly successful and proofed itself. Opticon also plays a significant role in the more recent demanded postal scanning solutions. Its products have grown to include advanced companion scanners (real-time), GPS devices and smartphones. Opticon products keep the workforce in touch with the back office and enterprise systems. Opticon products also require minimal training to use because their design is similar to consumer products.
Opticon offers modern postal scanning solutions that can facilitate tasks in the field. Mobile solutions keep the field workforce on the move while being connected to the enterprise database. Depending on the tracing needs of the mail flow, field service engineers can look up, add, delete and edit the status of multiple activities; or just send a report. Communicating field data to the enterprise database can be realized by infrastructures like Global System for Mobile communication (GSM), General Packet Radio Service (GPRS), Enhanced Data for GSM Evolution (EDGE), Bluetooth, Wi-Fi and Global Positioning System (GPS). So, you can trace operators and their deliveries at any location, and quickly provide this information to the customer.
Real-time locating solutions reduce the response time between the movement of goods and the information supply in the system, improving the reliability and accuracy of routing data. The system can accurately report completion time with proof of delivery. Mobile technologies enable the process to be coordinated from a central location, eliminating paperwork and delays.
Mobile tracking and tracing provide real-time, cross-border information, which enables accurate traceability of goods and ensures postal authority reliability.
Many valuable local post office operations have been moved to retail locations. Smaller retail counters are flexible, adaptable and provide a wide variety of services, which makes postal scanning operations efficient and productive.
The move to smaller retail counters leads to an increasing demand for smaller, flexible data capture systems. Retail counter staff need to provide detailed data processing. The adoption of barcode-based solutions for the postal industry ensures efficient and productive process automation. Identifying mail tracking numbers at the post office counter provides track and trace information for both the sender and receiver.
Versatile enterprise activities such as stock inventories, pricing and financial transaction reports can be arranged electronically. Scanning barcodes eliminates manual processes, which improves efficiency and saves time.
Track & Trace is the commonly used term for determining the current and past locations of items via standardized reference numbers or dedicated barcodes. Barcodes on mail and parcels enable complete on-route tracking of the products. Opticon mobile devices with integrated scanners quickly and efficiently capture barcode data about quality, cost, and time. Ideal for firms in the postal industry.
Opticon’s lightweight barcode companion scanners have a fast scan rate. They also collect scanned data for the entire day and save it to memory, so that you can use the postal scanners all day.
The worldwide Global Positioning System (GPS) allows your workforce to easily find their destination. More importantly, GPS lets you connect business application data to absolute GPS times and real-world coordinates. Opticon devices with integrated GPS allows operators to record their geographical location separate from other registrations and scanned data. It also provides customers live on-route tracking.
There are growing click-and-collect parcel volumes due to the continuous growth of e-commers and there is a lot more need for a reduced contact delivery solutions as a result of the Covid-19 crisis. This requires practical and easy to use parcel lockers at the retail and parcel carrier pick-up points. These automated pickup facilities demand reliable and fast scanners to meet the high expectations of its customers in terms of cost, reliability, and service.
By using the ESL labels from Opticon Sensors, information about the work processes and stock levels can be transmitted faster and digitally. This makes the project workflow much easier and more flexible for the employees from the quality area and production. When we are looking for a user-friendly solution, we always receive support.
For us it was important that the scanner can scan any number of codes offline and mobile, especially 2D codes, and then transfer them to our existing BDE-system after connecting to the PC.
The M-11 scanner is integrated into our T6 rotation lock model. We chose the M-11 scanner from Opticon Sensoren because it has a very good reading performance, a large scanning area and can read different-sized 'print@home' tickets as well as 'mobile phone tickets' in our tests
With the introduction of the bp loyalty programme (customer card programme) at that time, a scanner that can read from the smartphone was necessary. Therefore, the corporate headquarters made an internal recommendation for the OPI-3601, which was then introduced at the Austrian stations. Since the OPH-1005 was already in use for ongoing inventory work, especially at the end of the year and at bistro stations, the changeover to the checkout scanner was very easy. The OPI-3601 is particularly interesting for our stations because of its compact design, ergonomic handling and its ability to read both 1D and 2D barcodes - even from the customer’s smartphone display.
As the ESL software is freely available, we were able to program and test the entire connection ourselves. In case of problems, however, we still had the exemplary support of Opticon Sensoren. We are very satisfied with the current version of the software and the use of the displays in everyday life.
The main reason for switching to the Opticon M-10 scanner was its ability to read a wide variety of barcodes directly from the smartphone display, while being presented in a customer-friendly and easily accessible way in our stores. Our customers can use the M-10 to easily scan their loyalty card, as well as discount coupons, quickly and easily from their smartphone. The M-10 can also be used universally via USB (similar to a keyboard). The quick availability, especially during the Corona phase, and the possibility to test the device have further strengthened the decision for the M-10 scanner.
With the H-31, we wanted to create a solution that works online without having to programme a stand-alone app for it and immediately acts live in the data stock and can thus do without synchronisation. Opticon stands for functionality and adaptability. The quick adaptability of the development department to find a solution in order to be able to work target-oriented with the product was very helpful.
The ESL from Opticon and the OPAL's ESL software have made work processes simpler, faster and more secure. By implementing the OPAL's ESL software and the ESLs from Opticon, a high level of time savings and professional process optimization of workflows have been achieved.
Due to the good cooperation with Opticon, we managed to deliver an outstanding solution for mobile ordering applications. We combined Opticon's innovative hardware platform with Sensational's Software design expertise to offer our customers the complete package.
Opticon’s ESL solution changes our prices in minutes; it reduced our manual process drastically.
The Opticon UK-team is a very enthusiastic team to work with, and their level of professionalism exceed my expectations. A pleasure to deal with, every time!
Partnering with Opticon for over 20 years, proving to be a reliable business partner. Opticon has a wide range of top quality products to complement many of our solutions. With a fresh approach to AutoID, constantly evolving to create new opportunities. All backed up by outstanding tech support, enabling us to keep customers happy and business growing.
© 2022 Opticon Sensors Europe B.V. | Barcode Scanning & Display Solutions | CoC of Amsterdam No. 34064005 | VAT No. NL008701325B01
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